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FAQ

Most Frequently Asked Questions are listed here - if your problem is missing, please contact us and tell us your problem and we'll update the faq.


General

Why isn't PpcSoft iKnow free and open-source ?

How do I watch the 'Getting started' tutorial again ?

How do I create a backup of my data ?

How do I recover lost data ?

How do I synchronize notes on both my home and work PC ?

Why the name PpcSoft iKnow ?


Installation

How do I install PpcSoft iKnow ?

How do I perform a silent installation of PpcSoft iKnow?


Ordering

Can I order by phone/fax/wire transfer ?

Why do I get an e-mail from BMT Micro when I purchase PpcSoft iKnow ?

Can I get an invoice ?

How do I register PpcSoft iKnow ?


What is it

Is PpcSoft iKnow a PIM application ?

Is PpcSoft iKnow a GTD application ?

Is PpcSoft iKnow a To-Do list application ?

Is PpcSoft iKnow a Notes application ?

What is the difference between PpcSoft iKnow and other PIMs ?




Why isn't PpcSoft iKnow free and open-source ?

PpcSoft iKnow is a professional tool aimed at professional knowledge workers.

By purchasing PpcSoft iKnow
- our customers get support when they need help
- our customers get fixes for bugs
- our customers get new and improved functionality in the future
- our customers get updates for compatibility with future Windows versions

PpcSoft is dedicated to continuing improving and supporting PpcSoft iKnow in the future. We don't believe the open-source model is the right model for our application.

However, there are many fine open-source applications available if you prefer open-source - PpcSoft iKnow is not the best answer for everyone (but we do of course believe it is the best answer for many people).

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How do I watch the 'Getting started' tutorial again ?

Go to the 'Help' tab in the command area, and select 'Get started' under the 'Learning iKnow' group.

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How do I create a backup of my data ?

All your data is saved in one file - default file is 'my.iknow' located under your '\my documents\iknow' folder.

Simply copy this datafile to a different location (recommended: different hard drive (not only different partition), external device like USB stick or CD/DVD).

PpcSoft iKnow will automatically create a daily backup of your data for the last week, and also a backup of all your changed notes for the last month. These will be saved to your '\temp\iknow' directory - see the help file for more information (under 'Recover lost data').

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How do I recover lost data ?

PpcSoft iKnow will automatically create a daily backup of your data for the last week, and also a backup of all your changed notes for the last month. These will be saved to your '\temp\iknow' directory - see the help file for more information (under 'Recover lost data').

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How do I synchronize notes on both my home and work PC ?

PpcSoft iKnow does not have any built-in synchronization for security reasons (you may have sensitive data stored in PpcSoft iKnow that your company doesn't want to be exposed outside the company).

However, if you don't have any sensitive data (or your company allows it) you may synchronize multiple computers using a USB memroy stick or a 3rd party service. See the article Synchronizing multiple computers for more information.

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Why the name PpcSoft iKnow ?

PpcSoft iKnow is a personal knowledge manager - where the key words are personal and knowledge.

We tried different variations, like 'PpcKnowledge' (following the tradition from our previous products 'PpcPad' and 'PpcToday Tools'), PersonalKnowledge, KnowHow, MyKnowledge, YouKnow and iKnow etc.

The feedback was clear; people wanted short and simple, and being about personal knowledge, iKnow was the favorite for most people.

PpcSoft iKnow reflects our goal perfectly; the application is about what you know - when someone asks you about something, you'll say: i know !

But isn't it a bit 'mac-like' with the 'i' ?

Yes it is, and we didn't want that at first.
However, using a capital made it look like this: IKnow
and quite a few people got confused and wondered about the 'L' in front. To avoid this problem, we settled on 'PpcSoft iKnow' and the feedback on this name has been great.

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How do I install PpcSoft iKnow ?

You have two choices: You may download and install a MSI file from downloads, or simply run a copy of the EXE file directly.

MSI: This is a standard Windows installation file, and it will install PpcSoft iKnow in 'Program Files/iKnow'

EXE: This is PpcSoft iKnow itself, and you may save it to wherever you'd like (and run it directly from there).

The first time you run PpcSoft iKnow, it will automatically install a datafile and a help file in your local '/my documents/iknow' directory.

PpcSoft iKnow is just a single independent file, and you may therefore copy and run the .exe file directly.

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How do I perform a silent installation of PpcSoft iKnow ?

You may perform a silent installation and automatically register PpcSoft iKnow during the installation using msiexec

Examples:
msiexec /i iKnow_setup.msi /qb OWNER="John Duh" EMAIL="john.duh@mycompany.com" SERIAL="DF12-C9FC-3D02-DA28-58S3-A95D"

msiexec /i iKnow_setup.msi /qb OWNER="PpcSoft" EMAIL="contact@ppcsoft.com" SERIAL="DF12-C9FC-3D02-DA28-58S3-A95D"

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Can I order by phone/fax/wire transfer ?

Our partner BMT Micro is a software distribution and order fulfillment service.
BMT Micro accepts the following methods of payment:

* Credit Cards
* Money Orders / Cashiers Checks
* Personal Checks
* Cash
* PayPal
* VISA/MC Debit Cards from USA banks

Voice Orders: 9:00 am - 5:30 pm EST (-5 GMT)
(800) 414-4268 (orders only)
(910) 792-9100

BMT Micro
PO Box 15016
Wilmington
NC 28408
Fax: 910-792-1889

You can find their offline order form here.

For more information, visit the BMT Micro Customer Service Home page or their FAQ.

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Why do I get an e-mail from BMT Micro when I purchase PpcSoft iKnow ?

Our partner BMT Micro is a software distribution and order fulfillment service. BMT Micro takes care of orders by credit card, phone, fax and mail. They are a secure third party for many software vendors, and has been in business since 1992.

For more information, visit BMT Micro.

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Can I get an invoice ?

When you get the BMT Micro Order Receipt there will be a link in the e-mail:

"A printable order receipt in PDF format is available here:" followed by a hyperlink to the PDF.

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How do I register PpcSoft iKnow ?

When you purchase PpcSoft iKnow, you'll get these instructions on how to register afterwards.

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Is PpcSoft iKnow a PIM application ?

If you think of PIM as Personal Information management, most people think of Outlook and addresses, calendar, reminders, email and journals. PpcSoft iKnow is not a PIM within this definition (even if you can use it for addresses, as a calendar and for journals). PpcSoft iKnow is not designed to replace Outlook, but rather to complement Outlook.

PpcSoft iKnow is a personal knowledge manager (PKM), focusing on personal productivity improvement for knowledge workers in their working environments.

A core focus of PKM is 'personal inquiry', a quest to find, connect, learn, and explore.

PpcSoft iKnow is optimized for finding, connection and exploring your own personal knowledge.

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Is PpcSoft iKnow a GTD application ?

"GTD, or Getting Things Done rests on the principle that a person needs to move tasks out of the mind by recording them externally. That way, the mind is freed from the job of remembering everything that needs to be done, and can concentrate on actually performing those tasks." (Wikipedia)

GTD is based on a workflow which consists of five phases: Collect, Process, Organize, Review and Do.

PpcSoft iKnow is not a GTD application, but can definitely be used as one. The example note '2Do' is based on (simplified) GTD principles.

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Is PpcSoft iKnow a To-Do list application ?

PpcSoft iKnow is great for to-do lists, and the example note '2Do' shows how you can use PpcSoft iKnow for lists.

Creating and manipulating simple lists is easy and flexible in PpcSoft iKnow. If you start a line like this:
- first item in list

a new item will be created on the next line when you press Enter. You may also select several lines and use tab to indent all of them at the same time.

PpcSoft iKnow also supports strike-through to mark tasks as 'done'.

However, there are hundreds of alternatives, many which is much more powerful and advanced than PpcSoft iKnow. PpcSoft iKnow has focused on ease-of-use and simplicity, but will not be perfect for everybody.

The main advantage with PpcSoft iKnow is combining the To-Do list with all your other knowledge, so that you get quick access to the knowledge you need to actually do the items on your To-Do list.

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Is PpcSoft iKnow a Notes application ?

Yes, PpcSoft iKnow is an application for storing notes. No, PpcSoft iKnow is not simply a notes application, but rather an application for collecting, connecting and creating notes, in order to convert plain information into personal knowledge.

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What is the difference between PpcSoft iKnow and other PIMs ?

There are lots of different applications available for different platforms, and they all have different features.

Examples of what differs PpcSoft iKnow from most other applications:
- Easy of use
- Simplicity
- Connecting information
- Findability
- Reliability

PpcSoft iKnow is a tool based on text, so if you want to store pictures and web pages directly, PpcSoft iKnow may not be the right tool for you.

For a simple comparison of PpcSoft iKnow, OneNote and Evernote, see iKnow vs. OneNote vs. Evernote

See also TCO and ROI and benefits for more details about what makes PpcSoft iKnow unique.

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Support I
If you have a problem, the fastest solution is usually to search our FAQ.



Support II:
If you didn't find the answer in the FAQ, please contact us


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